Support

How can we help?

Quick answers for the most common topics — and a human when you need one.

Getting started

Create your account in the Studio on the web, make your first play-set from a template, then sign in to the Play app on your child's device.

Account & sign-in

Sign in with Google, Apple or email. Password resets and email changes are done from the Studio login page and Settings.

Creating & editing

Every editor works the same way: pick pages, drop in media, press Save. Nothing reaches your child until you make its collection visible.

Playing on mobile

The Play app signs in with your parent account and downloads your visible collections for offline play. Pull to refresh after you publish something new.

Plans & billing

Everything hand-made is free. Paid plans with Kira's images, narration and songs are coming soon — no charges today.

Privacy & data

Your media stays private to your account, and you can delete anything — or everything — from Settings. The details live in our Privacy Policy.

Still stuck?

Write to us — a real person reads every message.

Contact us

Or email us directly at support@kidoreka.com